Transforming banking from correspondence to instant communication

At A Glance


Transforming banking from correspondence to instant communication

Head Office:


Geographical Presence:

UK, Singapore, USA

Target Customer:

Financial and other regulated institutions

Supply Chain Processes:

Collaboration between staff, clients and systems

Company Description

Novastone is an award-winning provider of instant messaging (IM) solutions for regulated industries. It enhances internal and external communication between staff, clients, bots and other systems. Our solutions are deployed with some of the world’s largest banks to move both staff and clients to a conversation centric experience expected by high value clients in all organizations.

What We Do & How We Do It

Over the past 10 years, instant messaging platforms such as WhatsApp, WeChat and Facebook Messenger have become an extremely popular way to exchange information, but organizations have failed to adapt to this new communication channel. At the same time, professionals in organizations have been using such channels to communicate both internally and with clients through such convenient channel. This brought a wide array of compliance, security and ultimately efficiency challenges.

Novastone is a London-based, international financial technology company that builds white label messaging solutions for high value client interactions in financial services, legal and healthcare. Novastone’s secure, mobile-centric instant messaging platform is designed for firms that deliver a high-touch, personalised client experience through relationship teams.

Novastone helps organizations transition clients from email while complementing WhatsApp and WeChat channels to a wholly owned, controlled and compliant platform. It also supports the transition of processes from paper and portals into conversations that delivers significant costs savings while improving internal and external collaboration. Novastone has been deployed in large financial institutions in North America, Europe and Asia.

Novastone provides dedicated deployments in a cloud environment for each client. The backbone of the solution provides a series of open APIs allowing easy integration to existing systems while the system come pre-integrated with popular IM platforms such as WhatsApp and WeChat. The novastone solution also includes white-label mobile apps and desktop web interface. Clients can thus engage with their regulated institution through any of these channels while the organization staff have to use a single channel to engage with both internal and external parties.

Latest News

We are delighted to announce that one of the key designers and project managers of Bloomberg chat, Richard Barnett, has agreed to join Novastone as an advisor with a focus on supporting our product management team as well as advising on market positioning. Bloomberg chat is the instant messaging layer used by most of the world’s traders and market makers. He has also worked at Goldman Sachs, Thomson Reuters/Refinitiv and JPMorgan.

4 Crown Place,
United Kingdom