N26 now serves 3.5 million customers in 24 European markets who execute 16 million transactions per month, which equals around 400 transactions per minute, with a volume of over € 2bn per month.
This milestone confirms that customer preferences are shifting and that the retail banking industry is undergoing a substantial transformation. The continued growth is a clear sign that N26 fulfills customer needs for a simple and transparent banking experience without hidden fees. The mobile bank has aligned the significant growth of its customer base with a strong investment in their workforce, now having over 1300 employees from 60 nationalities and a global company presence.
The company is headquartered in Berlin, but also has TechHubs in Barcelona and Vienna as well as offices in New York & Sao Paulo. Customers can open a bank account from their phone, send money to their friends in real time, access the latest mobile payment solutions and pay around the world without exchange fees.
Around half of new customers join the mobile bank because of recommendation from family and friends who are already existing customers. “Our very high recommendation rate of around 50 percent shows that customers love our product and appreciate that we approach banking differently”, states Valentin Stalf, Co-founder and CEO of N26. Building on its customer success in Europe, N26 is set to enter the US market in the coming weeks. “Our US launch marks the next logical step for N26 to become a global bank, as many more people around the world are looking for a simple and hassle-free banking experience.
Already today we are one of the most valuable and well-funded FinTechs in Europe and we will continue building”