The Future of Finance Middle East
April 15 @ 8:00 am - 5:00 pm BST
Identifying Demands and Profiling Intelligence in Retail Finance
Over the past years, innovation and transformational trends have swiftly penetrated the industry. Today, the outlook for the financial services sector is more promising than before, as embracing disruption and advances in technology pushed the industry to offer more efficient and enhanced products; and services that meet the customer expectations. The enriched digital disruptions and innovations have led the competition in the financial sector to grow exponentially, especially since the digital customer experience became the primary focus and goal for differentiation and sustainability.
The evolution in payments landscape has pushed the global economy towards digitalisation massively over the past few years. This leveraged the speed and convenience offered by digital interactions through various technologies to facilitate the customer’s needs. “Customer intelligence” and the use of technologies such as AI, robotic process automation, blockchain, 5G, chatbots and internet of things (IoT) are the present and future fundamentals of the financial services industry. Hence, the current competition between financial institutions and disruptive players largely investing in AI and machine learning is allowing them to extract more data from the industry to deliver a better and enhanced customer experience.
The Asian Banker’s Future of Finance Middle East 2020 will bring together the regulators, key decision makers from financial institutions, industry players and disruptors under one roof in interactive session to address the latest trends, developments, challenges and best practices in the global financial industry.