A new report by DECTA has found that 91 per cent of digital banking users would rather use a single app for all their needs, but are forced to juggle multiple apps because of missing features.
The report, Wallet Fatigue 2025, found that 91 per cent of users would switch to a single app if it offered all the features they need, suggesting that multi-app usage is driven more by frustration than preference.
Based on surveys of over 1,500 users across the UK and Europe and a review of more than 50,000 app reviews, the study points to ‘feature gaps’ as the main reason people turn to additional finance apps. Sixty per cent of respondents said their main app lacks essential tools such as security features, budgeting and spending analysis, and integration with other platforms.
The report also highlights frustration around daily money management, with over 80 per cent of users reporting confusion about where their financial data lives. Among daily spenders, those relying on these apps for most purchases, 42.5 per cent use multiple apps, with 74 per cent of them saying missing features in their primary app are the cause.
Security and support are also major concerns. Nearly 40 per cent of negative app reviews cite poor customer service, account freezes, or identity verification issues. As a result, many users maintain backup apps to ensure access to their money if their primary app fails.
DECTA’s study was conducted between April and May this year. It combines quantitative surveys and qualitative insights from app reviews of the UK and Europe’s biggest digital banks, including Revolut, N26, Wise, Monzo and Monese.
The full study, along with the detailed methodology, can be accessed at DECTA’s website.
